In fact, we're twice as likely to send a text than make a phone call, so it's no wonder that some of us feel out of practice. Many of us simply don't make many calls anymore. You might have a quick question to ask, some interesting information to distribute to a select group of people, or need to pass on an informal "thank you" to colleagues, for example.īut, people sometimes use these tools because making a call takes too long, because they communicate more effectively in writing, or because they lack confidence.
When to Use the PhoneĮmail, instant messaging, and texting are often appropriate forms of communication. Calls will likely be enjoyable, as well as potentially profitable. You'll create a positive atmosphere, leave a good impression, and make – not break – business relationships. With first-rate phone skills, however, you'll more easily deliver what callers need. Without thinking, you use a lot of technical jargon that leaves them confused and uncomfortable, so they decline your offer of a personal meeting. Or, imagine that you're using the phone to tell a potential new customer about what your organization does. This causes you to be vague and unresponsive with your boss, and you could end up giving them wrong information or appearing disinterested. As they're speaking, you receive an important but unrelated email and, instead of focusing on the call, you try to respond to the email at the same time. Talking on the phone is an important skill, just like writing well, and the consequences of having poor phone skills can be significant on your career.įor example, imagine that you're having a video call with your boss to discuss an urgent project.
#TELEPHONE CALL HOW TO#
We also discuss how to overcome phone anxiety, and how to communicate clearly and professionally over the phone. In this article, we look at why good phone skills matter. However, being able to make and receive calls is still an essential skill, as there are times when a phone call is more effective and appropriate than sending a written message. Many people now find phone calls nerve-racking or intrusive, and prefer to send an instant message, text or email to get their message across. One of the main functions of a phone has always been to make and receive calls, but the volume of voice calls has been declining in recent years. Research suggests that many of us spend about three hours each day using our cellphones, whether we're texting, tweeting or TikToking. How much time do you spend on your phone every day? Refresh your telephone skills, and increase the power of your communication!